After correspondences with YELP we have determined the recommendation system they use to show or disavow client testimonials is faulty.

Below you’ll see they have disavowed recommendations from actual clients who have given us 5 Star Ratings.

They only recommend biased reviews. Reviews from clients whom we have not served.

We have reported this Hater to YELP because they are not a client of ours. We have confirmed this with all our barbers and confirmed it using our scheudling system.

This screenshot shows YELP recommending a reivew from a client that didn’t actually get a haircut from our shop.

Below you’ll see our Google Business Profile:

The Takeaway:

• Your Google Business Profile is sufficient for your business. Their recommendations are not faulty.

• Yelp’s recommendation system is biased and faulty.